PTCL Online Self Service Portal

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Primarily aimed at helping customers with sale and support services, PTCL has launched an online portal that it is calling “Self Service Portal”.

To get updated status about the (landline or broadband) services the customers are using, currently they’re not allowed to create their accounts. However, customers can chat live with PTCL’s customer support team, can register complaints and know the status of the complaint. It is likely that with time, the company will add more features in WSS.

PTCL logo

PTCL logo

PTCL customer service shop

PTCL customer service shop

A self-proclaimed Self Service Portal is a half-hearted effort that should have various additional features to actually service customers, early impressions suggest. For instance, there are countless PTCL customers who are still unable to keep track a much-requested feature, data usage entry.

If customers were given an option to upgrade/degrade or modify the broadband speeds, access level and other similar things than the self service could be a blessing.

Anyway, for getting us a platform where customers can order new DSL/Broadband connections or EVO devices, let’s praise PTCL’s efforts. On the portal, there are a good number of tutorial videos available, as well along with Frequent Asked Questions section.

You can visit PTCL Self Service Portal here: https://my.ptcl.net.pk

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