As the whole world is facing the challenge of Coronavirus and people like to stay connected. They want to get the updated news and they want to get such kind of connectivity, which has become very important to work and maintain the sanity of anyone. PTCL Work From Home for Contact Centers Workforce All Over Pakistan.
After the lock down due to coronavirus threat in Pakistan, it is advised to remain in your home and keeps the social distancing from others because of the threat of spreading of the corona virus spreading quickly. Stay home is not easy and people want to have activity when they stay at home and they want to get engaged with different kinds of activities. You can avail the seamless internet entertainment with the provision of good consumer service, which is the only solution of this free time while staying at home.
PTCL has enabled the people to work from home for their contact center workforce. The company has prepared the strategy and about 950 contact center staff and 264 service support center teams members will be available to provide their assistance and the people can utilize the digital platforms of PTCL and it will provide the helpline 1218.
This strategy will help in maintaining the social distancing, which is in favor of employees and customers. This is the largest home based work force, which is assigned in Pakistan to provide the services to the customers digitally. The customers need to register their complaints and access the billing information and ask about the new connections and services and the customers do not need to visit the service centers in person. The customers will have to make a call on 1218 or they use the digital platforms and they can get the service or resolve their issue.
PTCL has offered the multiple online digital bill payment options, which are provided to the customers, which are given below:
- Online bill payment option